All questions related to your profile and managing it

• How can I change my password? 417
• I play in several clubs, can I have a single login? 261
• I have a single account across several clubs, how do I choose which club to display? 209
• A family member wants to become a member, can I add them? 155
• How do I book for a family member? 17
• I've lost my password. How can I recover it? 234
• How do I change my profile photo and information? 15
• I have several accounts: how do I merge them into a single login? 19
• How do I change the site language? 21
• How do I set my personal access code? 11
• My data: download, leave the club, delete my account 31
• How do I become a club member online? 27

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 151
• Why are some cells pink on the board? 380
• How can I make a booking 938
• How can I book with a guest? 258
• How can I edit a booking? 198
• How can I delete a booking? 294
• All courts are occupied. Can I join the waiting list? 71
• What payment methods are available to me for a booking? 106
• How to create an open booking 51
• How to join an open match 40
• Where can I find the court access code (door code)? 10
• How do I withdraw from an open match? 12
• How do I view my booking history? 20
• How do I see the weekly schedule? 16
• How do I find and book at another club? 18

How do I register for a camp or a school?

• Sign up for a tennis lesson 99

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 16
• How do I use my restaurant vouchers? 17
• How do I view and pay my invoices? 15
• How do I download my certificates? 29
• How do I send money from my wallet to another member? 39

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 14
• How do I join my club's WhatsApp groups? 20
• How do I take part in the Défi-Plugin (challenge tournament)? 15

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 33
• How do I turn on dark mode? 25
• How do I install the Plugin.ch mobile app? 22
• How do I choose the notifications I receive on my phone? 47
• Where can I find the messages sent by my club? 37

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 26
• The administration home page 35

• Manage access 46
• Manage membership cards 44
• Manage clubhouse 28
• Manage restaurant credit 20
• Manage email sending 19
• Manage invoicing 20
• Manage member groups 27
• Manage registrations 14
• Manage special days 30
• Manage offers 14
• Manage online payments 29
• Manage billing regions 22
• Manage the club manager 25
• Manage challenge tournaments 28
• Manage RFID validation 21
• Manage general settings 15
• Setting up the accounts (general ledger) 23
• Configure EBICS: connect Plugin.ch to your bank 29
• Gate access log 36
• Manage multiple buildings 29

• Create a new court 27
• Manage court groups 41
• Manage booking periods 41
• Manage court usage 34
• List, edit, or delete a court 16
• Manage sports 36
• Close courts 23

• Create a new season 24
• Edit or delete a season 33
• Open the winter season by copying last season 13
• Link a sport to a season 39

• Manage recurrence authorizations 29
• Manage restrictions 20
• Manage subscription type 39
• Create booking prices: per session or per season 20
• Check rates with the rate grid 33
• Manage non-member and pay-as-you-go deductions 25
• Booking without a subscription: the guest subscription 35

• Create an item 24
• Assign an item to a member 20
• Edit or delete an item 23
• Delete an item assigned to a member 15
• Import linked items from Excel 35

• Display the member list 31
• Create a new member 44
• View a member's detailed information 34
• Display a member's operational data 23
• Manage member subscriptions 20
• Import member data 30
• Print member cards 24
• Print and export the member list 15
• Charge an item to a member or a group 16
• Link a member to a group 18
• Edit and delete a member 24
• Search for a member 14
• Managing duplicates: merging two profiles 38
• Managing units to be deducted: personalised hours and non-members 27
• Manage Swiss Tennis licenses 28
• Topping up a member's wallet 20
• Find and reactivate a removed member 25
• Issue a certificate for a member 30
• Managing families 33
• Handling erasure requests (GDPR) 24

• Add a new sponsor 19
• Invoice sponsors 24
• Re-invoice sponsors 18

• Assign and remove a role 22
• Roles and access: create and edit a role 26

• Activating the Lessons module 25
• Creating lesson items 19
• Create, edit, and delete a lesson 19
• Manage lesson groups 19
• Manage lesson enrollments 34
• Prerequisite 44
• Invoice and reminder texts 18
• Teachers' schedule 28
• Grouped payments of registrations (basket) 27
• Change the rate of a registration 24
• Copy a lesson for the next season 25

• Complete management of equipment rental 28

• Find old invoice groups (archives) 28
• Invoice considerations and display 31
• Create invoices 30
• Send invoices by email 25
• Manage payment reminders 22
• Print invoices 18
• List and search invoices 16
• Edit and delete invoices 22
• Invoicing a membership fee or an item: what's the difference? 14
• Automatic reminders for e-mail invoices 30
• Keeping the accounts with the general ledger 22
• Manage family discounts 31
• Import accounts from Excel 37
• Carry an overpayment over to the next invoice 32
• Transit accounts for online payments 20
• How invoice dates are calculated 31
• Annuler une facture ou une ligne déjà comptabilisée 22

• List of bank payments 17
• Processing via bank files 11
• Process a manual payment 19

• Process installments 21

• Managing bookings in the schedule 50
• Configure and use open matches 28
• Manage the set times 16
• Create a promo code and use it 17
• Refund a fixed-hour session that was released and taken again 35
• Moving a booking and creating a recurrence in the schedule 30
• Creating and managing recurrences 32
• The weekly view and the all-sports view 28
• The cash journal and the history of a booking 27
• Manage cash register prices 33
• Offering items with a booking 25
• Deleted bookings and deletion records 41
• Replace a player on a fixed hour 34
• A fixed hour cannot be added: nothing is displayed 29

• Manage automatic emails 29
• Sending bulk emails 24
• Manage messages 21
• History of sent emails 25
• Writing an e-mail with the editor 37
• Birthday and inactive member e-mails 23

• Manage challenge tournaments 38

• Enable partner search 21

• The statistics dashboard 21
• Invoicing bookings from the statistics 32

• Access the program 33
• Booking by a member 46

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 37
• Managing registrations (administrator) 31
• Managing groups and the schedule 37
• Tennis lesson invoicing 30
• Invoicing check and Youth and Sport export 21

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 26
• Adding and editing an employee 20
• Special cases: minor salary, young people, pensioners, LPP 32
• Running the monthly payroll 29
• Entering a compensated absence (army, maternity, illness, accident) 24
• The 13th salary and holidays for hourly employees 24
• Paying salaries and reconciling them with the bank 17
• Correcting an approved payslip 22
• Salary certificates and annual lists 22

You'll find all the questions about booking without an account

• How can I book if I don't have an account 855
• Where can I find available courts in my area? 126
• How can I edit/cancel my booking if I don't have an account? 145